Dropbox works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Try a private window: Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time. 3. Try another browser: If the site works in a different browser, update or reset the one that fails. 4. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 5. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 6. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 7. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Dropbox down?

Q: Is Dropbox down right now?

Operational. Both signals agree: the official status feed and our own check.

No, Dropbox is up right now

Both signals agree: the official status feed and our own check.

Official status

All Systems Operational

From status.dropbox.com, read 3 min ago.

Our check, from Germany

Answered in 296 ms

Request to www.dropbox.com, 3 min ago. 264 of 288 checks in the last 24 hours succeeded, median 434 ms.

Is Dropbox working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Try a private window. Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time.
Try another browser. If the site works in a different browser, update or reset the one that fails.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for Dropbox, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 21 min ago

Some customers are unable to access certain website routes and features.

ResolvedStarted Sep 9, 21:36 UTCResolved Sep 9, 22:35 UTC

Customer support via telephone may be unavailable for some users

ResolvedStarted Sep 3, 22:13 UTCResolved Sep 4, 05:02 UTC

Some Dropbox Protect features are not working correctly

ResolvedStarted Aug 25, 23:14 UTCResolved Aug 26, 11:01 UTC

Dropbox is not working as expected for some users

ResolvedStarted Aug 21, 13:18 UTCResolved Aug 21, 15:12 UTC

Dropbox is not working as expected for some users

ResolvedStarted Jul 23, 15:12 UTCResolved Jul 23, 15:36 UTC

Shared content downloads are degraded

ResolvedStarted Jun 8, 19:43 UTCResolved Jun 12, 16:54 UTC

Shared content downloads on Dropbox is back up and running! Thanks for bearing with us.

Opening a video or audio file might not be working for users

ResolvedStarted May 27, 20:05 UTCResolved May 27, 22:31 UTC

Availability was impacted across a number of services

ResolvedStarted May 18, 19:11 UTCResolved May 18, 17:00 UTC

A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content.

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