Cloudflare works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Test from the command line: Check name resolution and the route, to see where the connection stops. 3. Check your tokens and rate limits: An expired token or a rate limit returns errors that look like an outage. Read the exact HTTP status code and message before assuming the service is down. 4. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 5. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 6. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 7. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Cloudflare down?

Q: Is Cloudflare down right now?

Outage reported. The problem is reported by Cloudflare itself. The site still answers our check, so it may affect only some features or regions.

Cloudflare: outage reported

The problem is reported by Cloudflare itself. The site still answers our check, so it may affect only some features or regions.

Official status

Partial System Outage

From www.cloudflarestatus.com, read 3 min ago.

Our check, from Germany

Answered in 118 ms

Request to www.cloudflare.com, 3 min ago. 258 of 288 checks in the last 24 hours succeeded, median 251 ms.

Is Cloudflare working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Affected parts, according to Cloudflare

Arica, Chile - (ARI): Major outage
Baghdad, Iraq - (BGW): Degraded performance
Annaba, Algeria - (AAE): Major outage
Baku, Azerbaijan - (GYD): Degraded performance
Bangalore, India - (BLR): Degraded performance
Canberra, ACT, Australia - (CBR): Major outage
Belo Horizonte, Brazil - (CNF): Degraded performance
Basra, Iraq - (BSR): Major outage
Hagatna, Guam - (GUM): Major outage
Boston, MA, United States - (BOS): Degraded performance
Dammam, Saudi Arabia - (DMM): Degraded performance
Erbil, Iraq - (EBL): Degraded performance

Open incidents

Cloudflare One Clients are incorrectly challenged on some sites

identifiedMinor impactStarted Sep 22, 19:23 UTC

The issue has been identified and a fix is being implemented.

Incorrect geo location for some Cloudflare WARP users

identifiedMinor impactStarted Aug 27, 18:46 UTC

We are continuing to work on a fix for this issue.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Test from the command line. Check name resolution and the route, to see where the connection stops.
nslookup cloudflare.com tracert cloudflare.com
Check your tokens and rate limits. An expired token or a rate limit returns errors that look like an outage. Read the exact HTTP status code and message before assuming the service is down.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for Cloudflare, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 6 min ago

Network Performance Issues in Sofia

ResolvedStarted Oct 8, 21:35 UTCResolved Oct 8, 22:32 UTC

Cloudflare resolved an issue with network performance for our Sofia (SOF) facility which occurred today, 2026-10-08, from approximately 21:35 to 21:50 UTC. Customers may have observed elevated latency and/or error rates from this facility during this period.

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ResolvedStarted Oct 8, 14:00 UTCResolved Oct 8, 17:00 UTC

Cloudflare resolved an issue with network performance for our Kochi (COK) facility which occurred today, 2026-10-08, between approximately 14:00 and 17:00 UTC. Customers may have observed elevated latency and/or error rates from this facility during this period.

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