Zoom works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Update or reinstall the app: Sign out, close the app completely, install the latest version and sign in again. Old versions are often cut off after a server-side change. 3. Try the web version: If the website works but the app does not, the problem is local to the app: clear its cache or reinstall it. 4. Check date and time: Sign-in fails when the device clock is wrong. In Settings > Time & language turn on "Set time automatically" and press Sync now. 5. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 6. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 7. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 8. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Zoom down?

Q: Is Zoom down right now?

Problems reported. The problem is reported by Zoom itself. The site still answers our check, so it may affect only some features or regions.

Zoom: problems reported

The problem is reported by Zoom itself. The site still answers our check, so it may affect only some features or regions.

Official status

Partially Degraded Service

From www.zoomstatus.com, read 3 min ago.

Our check, from Germany

Answered in 69 ms

Request to zoom.us, 4 min ago. 269 of 288 checks in the last 24 hours succeeded, median 154 ms.

Is Zoom working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Affected parts, according to Zoom

Zoom Phone: Under maintenance
Devices (Softphones/Deskphones): Degraded performance

Open incidents

Service Degradation Affecting Customer Using Polycom Devices Going Offline

identifiedMinor impactStarted Sep 25, 17:45 UTC

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Update or reinstall the app. Sign out, close the app completely, install the latest version and sign in again. Old versions are often cut off after a server-side change.
Try the web version. If the website works but the app does not, the problem is local to the app: clear its cache or reinstall it.
Check date and time. Sign-in fails when the device clock is wrong. In Settings > Time & language turn on "Set time automatically" and press Sync now.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.