Figma works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Try a private window: Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time. 3. Try another browser: If the site works in a different browser, update or reset the one that fails. 4. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 5. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 6. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 7. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Figma down?

Q: Is Figma down right now?

Operational. Both signals agree: the official status feed and our own check.

No, Figma is up right now

Both signals agree: the official status feed and our own check.

Official status

All Systems Operational

From status.figma.com, read 3 min ago.

Our check, from Germany

Answered in 230 ms

Request to www.figma.com, 3 min ago. 262 of 288 checks in the last 24 hours succeeded, median 297 ms.

Is Figma working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Try a private window. Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time.
Try another browser. If the site works in a different browser, update or reset the one that fails.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for Figma, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 21 min ago

Service disruption

ResolvedStarted Sep 27, 01:04 UTCResolved Sep 27, 02:32 UTC

Figma MCP Disruption

ResolvedStarted Aug 26, 12:08 UTCResolved Aug 26, 16:19 UTC

The issue preventing some Codex and ChatGPT users from seeing MCP tools, such as use_figma, has been resolved. The impact began at 10:14 UTC, with recovery beginning at 14:03 UTC.

Service Disruption

ResolvedStarted Jul 27, 19:29 UTCResolved Jul 27, 22:49 UTC

Figma Make disruption - Gemini 3.1 Pro

ResolvedStarted Jun 18, 23:46 UTCResolved Jun 19, 12:40 UTC

Figma Make and Agent Service Disruption

ResolvedStarted Jun 16, 19:41 UTCResolved Jun 16, 19:41 UTC

We've identified an issue leading to errors while prompting Figma Make and and Agent using Anthropic models. This has been resolved.

Figma Make Service Disruption

ResolvedStarted Apr 20, 06:42 UTCResolved Apr 20, 15:50 UTC

This incident has been resolved at 9:39 am UTC

Figma Make Service Disruption

ResolvedStarted Apr 9, 19:00 UTCResolved Apr 10, 16:00 UTC

Figma Make Publishing Disruption

ResolvedStarted Mar 12, 14:00 UTCResolved Mar 12, 22:11 UTC

From 12:45 to 4:50 PM UTC today, we experienced an issue that prevented some users from previewing and publishing Figma Make files. We have updated this from Monitoring to Resolved.

Questions and experiences

Ask about this page: members and our editors answer. Reading is open; writing needs a free account.

0 comments

…