Gemini works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Try a private window: Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time. 3. Try another browser: If the site works in a different browser, update or reset the one that fails. 4. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 5. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 6. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 7. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Gemini down?

Q: Is Gemini down right now?

Operational. Both signals agree: the official status feed and our own check.

No, Gemini is up right now

Both signals agree: the official status feed and our own check.

Official status

No open incidents

From www.google.com, read 3 min ago.

Our check, from Germany

Answered in 171 ms

Request to gemini.google.com, 3 min ago. 286 of 288 checks in the last 24 hours succeeded, median 188 ms.

Is Gemini working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Try a private window. Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time.
Try another browser. If the site works in a different browser, update or reset the one that fails.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for Gemini, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 3 min ago

Mitigated intermittent elevated error rates with Gemini 3.1 Pro models on Gemini Web and Gemini App.

ResolvedStarted Sep 11, 13:00 UTCResolved Sep 11, 20:22 UTC

Mitigated intermittent elevated error rates with Gemini 3.1 Pro models on Gemini Web and Gemini App. Description: Between 6:00 PDT and 13:22 PDT on 11 September 2026, a subset of Gemini users may have experienced elevated error rates with Gemini 3.1 Pro models on Gemini Web and Gemini App. From preliminary analysis, t…

Title Gemini App in Workspace and Gemini Side Panel (Gemini in Workspace) customers are experiencing “Something Went Wrong” errors. Description We are experien…

ResolvedStarted Jun 10, 10:20 UTCResolved Jun 10, 17:30 UTC

# Incident Report ## Summary On Wednesday, June 10, 2026, at 03:30 US/Pacific, an incident occurred affecting the availability of Gemini services across all surfaces, including web, mobile (iOS and Android), and integrations within Google Chrome. The incident resulted in an elevated error rate for approximately 6 hour…

Summary Investigating elevated error rates with Gemini conversations. Description Mitigation work is currently underway by our engineering team. We do not have…

ResolvedStarted May 4, 16:40 UTCResolved May 8, 18:53 UTC

Summary Gemini conversations may have experienced elevated error rates. Description The issue with Gemini has been resolved for all affected users as of Friday, 2026-05-08 11:53 PDT. The issue was triggered due to a combination of insufficient database resources, and application bugs. The database capacity issues were…

Title : Some customers may have experienced an issue with Gemini where conversation history may not have been visible. Description We are investigating an issu…

ResolvedStarted Feb 18, 16:30 UTCResolved Feb 22, 20:08 UTC

Title : Some customers may have experienced an issue with Gemini where conversation history may not have been visible. Description : The issue with Gemini has been resolved for all affected users as of Sunday, 2026-02-22 12:08 PST. Based on our initial analysis, the incident was caused by an internal job that caused s…

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