Notion works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Try a private window: Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time. 3. Try another browser: If the site works in a different browser, update or reset the one that fails. 4. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 5. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 6. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 7. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Notion down?

Q: Is Notion down right now?

Operational. Both signals agree: the official status feed and our own check.

No, Notion is up right now

Both signals agree: the official status feed and our own check.

Official status

All Systems Operational

From www.notion-status.com, read 4 min ago.

Our check, from Germany

Answered in 69 ms

Request to www.notion.so, 4 min ago. 265 of 288 checks in the last 24 hours succeeded, median 124 ms.

Is Notion working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Try a private window. Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time.
Try another browser. If the site works in a different browser, update or reset the one that fails.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for Notion, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 22 min ago

Delayed live updates in pages and databases

ResolvedStarted Oct 6, 09:49 UTCResolved Oct 6, 12:43 UTC

The issue affecting live updates in Notion pages and databases has been resolved. Edits from collaborators should now appear automatically.

Degraded performance for Notion AI

ResolvedStarted Oct 6, 01:23 UTCResolved Oct 6, 01:26 UTC

The issue affecting Notion AI for some customers has been resolved.

Page loading and editing may be slower than expected

ResolvedStarted Oct 5, 12:26 UTCResolved Oct 5, 13:01 UTC

The issue causing slower page loading and intermittent errors has been resolved. Users should now be able to view and edit databases normally.

Public API returning 500 errors

ResolvedStarted Oct 1, 12:18 UTCResolved Oct 1, 12:32 UTC

Issue has been resolved by our team

AI Meeting Notes transcription may not start

ResolvedStarted Sep 29, 13:30 UTCResolved Sep 29, 13:43 UTC

Issue has now been resolved.

AI Connector search results to be unavailable.

ResolvedStarted Sep 28, 10:47 UTCResolved Sep 28, 09:45 UTC

We’ve resolved an issue that caused some AI Connector search results to be unavailable. Service has returned to normal, and we’re continuing to monitor performance.⁠

Real-time collaboration updates may be delayed

ResolvedStarted Sep 23, 03:46 UTCResolved Sep 23, 03:54 UTC

ResolvedStarted Sep 21, 17:25 UTCResolved Sep 21, 18:05 UTC