Shopify works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Try a private window: Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time. 3. Try another browser: If the site works in a different browser, update or reset the one that fails. 4. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 5. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 6. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 7. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Shopify down?

Q: Is Shopify down right now?

Operational. Both signals agree: the official status feed and our own check.

No, Shopify is up right now

Both signals agree: the official status feed and our own check.

Official status

All Systems Operational

From www.shopifystatus.com, read 3 min ago.

Our check, from Germany

Answered in 61 ms

Request to www.shopify.com, 3 min ago. 254 of 288 checks in the last 24 hours succeeded, median 203 ms.

Is Shopify working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Try a private window. Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time.
Try another browser. If the site works in a different browser, update or reset the one that fails.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for Shopify, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 21 min ago

Shop Pay unavailable

ResolvedStarted Jun 24, 22:57 UTCResolved Jun 24, 23:30 UTC

Some POS transactions are not completing on iOS devices Actions

ResolvedStarted Jun 24, 17:46 UTCResolved Jun 24, 20:52 UTC

Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can tr…

Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

ResolvedStarted Mar 13, 15:24 UTCResolved Mar 13, 16:05 UTC

Some merchants are encountering errors within their admin

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We are investigating an issue preventing web traffic to our servers

ResolvedStarted Jun 21, 06:59 UTCResolved Jun 21, 08:11 UTC

All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.

Assets not loading for some Shopify services

ResolvedStarted Jun 8, 10:24 UTCResolved Jun 8, 11:20 UTC

Interruption in service on some stores

ResolvedStarted Mar 22, 12:30 UTCResolved Mar 22, 12:30 UTC

Some stores are currently inaccessible. We are investigating and will keep you updated.

Admin left nav is missing elements

ResolvedStarted Mar 20, 00:21 UTCResolved Mar 20, 00:24 UTC

This incident has now been resolved, and all items in the left nav are now back to normal.

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