1Password works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Update or reinstall the app: Sign out, close the app completely, install the latest version and sign in again. Old versions are often cut off after a server-side change. 3. Try the web version: If the website works but the app does not, the problem is local to the app: clear its cache or reinstall it. 4. Check date and time: Sign-in fails when the device clock is wrong. In Settings > Time & language turn on "Set time automatically" and press Sync now. 5. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 6. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 7. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 8. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is 1Password down?

Q: Is 1Password down right now?

Operational. Both signals agree: the official status feed and our own check.

No, 1Password is up right now

Both signals agree: the official status feed and our own check.

Official status

All Systems Operational

From status.1password.com, read 3 min ago.

Our check, from Germany

Answered in 126 ms

Request to 1password.com, 3 min ago. 253 of 288 checks in the last 24 hours succeeded, median 232 ms.

Is 1Password working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Update or reinstall the app. Sign out, close the app completely, install the latest version and sign in again. Old versions are often cut off after a server-side change.
Try the web version. If the website works but the app does not, the problem is local to the app: clear its cache or reinstall it.
Check date and time. Sign-in fails when the device clock is wrong. In Settings > Time & language turn on "Set time automatically" and press Sync now.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for 1Password, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 21 min ago

Device Trust Service Disruption

ResolvedStarted Sep 9, 20:43 UTCResolved Sep 9, 21:11 UTC

Account governance functions are unavailable in SaaS Manager

ResolvedStarted Jul 22, 17:55 UTCResolved Jul 22, 19:20 UTC

A fix has been deployed and this issue is now resolved.

SaaS Manager Workflows are not running as expected

ResolvedStarted Jul 17, 18:52 UTCResolved Jul 17, 18:57 UTC

Degraded user-related operations for individual and family accounts

ResolvedStarted Jul 13, 18:59 UTCResolved Jul 13, 19:57 UTC

A fix has been deployed and this issue is now resolved.

Password Manager Update Server Outage

ResolvedStarted Jul 13, 15:47 UTCResolved Jul 13, 14:30 UTC

A fix for this issue has been implemented, and our teams are monitoring. During the outage, GitHub Actions might have failed to pull the latest CLI version, causing the pipeline to fail.

Device Trust Outage

ResolvedStarted Jul 2, 19:44 UTCResolved Jul 2, 20:30 UTC

# Incident Postmortem - Device Trust Authentication Outage Date of Incident: 2026-07-02 Time of Incident \(UTC\): 19:28 - 20:28 Service\(s\) Affected: This incident affected: USA/Global \(Device Trust Authentication Service, Device Trust Checks Server, Device Trust Portal, Device Trust API\) and Europe \(Device Trust…

Provisioned users with SSO enforcement encounter a 403 error when accepting their invitation

ResolvedStarted Jun 29, 22:08 UTCResolved Jun 30, 14:09 UTC

Restoring Access with a Recovery Code Is Failing for Some Users

ResolvedStarted Jun 24, 17:15 UTCResolved Jun 24, 19:01 UTC

The issue is now resolved, and access to 1Password services should be fully restored.

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