AnyDesk works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Update or reinstall the app: Sign out, close the app completely, install the latest version and sign in again. Old versions are often cut off after a server-side change. 3. Try the web version: If the website works but the app does not, the problem is local to the app: clear its cache or reinstall it. 4. Check date and time: Sign-in fails when the device clock is wrong. In Settings > Time & language turn on "Set time automatically" and press Sync now. 5. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 6. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 7. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 8. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is AnyDesk down?

Q: Is AnyDesk down right now?

Operational. Both signals agree: the official status feed and our own check.

No, AnyDesk is up right now

Both signals agree: the official status feed and our own check.

Official status

All Systems Operational

From status.anydesk.com, read 4 min ago.

Our check, from Germany

Answered in 57 ms

Request to anydesk.com, 4 min ago. 255 of 288 checks in the last 24 hours succeeded, median 161 ms.

Is AnyDesk working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Update or reinstall the app. Sign out, close the app completely, install the latest version and sign in again. Old versions are often cut off after a server-side change.
Try the web version. If the website works but the app does not, the problem is local to the app: clear its cache or reinstall it.
Check date and time. Sign-in fails when the device clock is wrong. In Settings > Time & language turn on "Set time automatically" and press Sync now.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for AnyDesk, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 22 min ago

my.anydesk II API Degraded

ResolvedStarted Aug 13, 14:57 UTCResolved Aug 13, 15:22 UTC

Outage - my.anydesk II

ResolvedStarted Jul 13, 08:28 UTCResolved Jul 13, 11:49 UTC

Major outage - my.anydesk II

ResolvedStarted Jun 27, 13:46 UTCResolved Jun 28, 17:17 UTC

We can confirm the issue is properly fixed, as we did not see any issues during our extended monitoring period. We again apologise for any inconvenience caused during this time.

REST API Outage

ResolvedStarted Jun 16, 12:45 UTCResolved Jun 16, 15:08 UTC

Service Degradation - macOS Custom Client Builds

ResolvedStarted May 22, 09:29 UTCResolved May 22, 09:54 UTC

Partial outage - Taiwan and Hong Kong

ResolvedStarted Apr 28, 11:20 UTCResolved May 6, 08:51 UTC

This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.

MacOS custom builds impacted

ResolvedStarted May 4, 10:00 UTCResolved May 4, 14:32 UTC

Service degradation - India

ResolvedStarted Apr 18, 17:36 UTCResolved Apr 19, 08:29 UTC

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