Proton works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Try a private window: Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time. 3. Try another browser: If the site works in a different browser, update or reset the one that fails. 4. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 5. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 6. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 7. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Proton down?

Q: Is Proton down right now?

Operational. Both signals agree: the official status feed and our own check.

No, Proton is up right now

Both signals agree: the official status feed and our own check.

Official status

All Systems Operational

From status.proton.me, read 3 min ago.

Our check, from Germany

Answered in 113 ms

Request to proton.me, 3 min ago. 255 of 288 checks in the last 24 hours succeeded, median 153 ms.

Is Proton working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Try a private window. Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time.
Try another browser. If the site works in a different browser, update or reset the one that fails.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for Proton, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 21 min ago

MacOS Certification Errors on the Proton Meet & Proton Mail apps

ResolvedStarted Oct 2, 14:54 UTCResolved Oct 2, 18:11 UTC

We've now updated both the Proton Meet and Proton Mail MacOS desktop apps. If you're still receiving a pop-up on your device, please update to the latest version of the desktop apps. Once again, we apologize for any inconvenience this has caused.

Service disruption

ResolvedStarted Sep 1, 14:42 UTCResolved Sep 1, 18:49 UTC

UPDATE: The incident recovery caused some push notifications related to suspicious login activity to be delivered several hours later than expected. The delay affected only the delivery of these notifications and was related to the service disruption experienced earlier today. The delayed notifications have now been p…

Global Outage

ResolvedStarted Aug 26, 22:18 UTCResolved Aug 27, 00:27 UTC

A post mortem of this incident has been made available here: [https://proton.me/blog/august-27-outage-incident-report](https://proton.me/blog/august-27-outage-incident-report)

Partial outage on Proton VPN servers in the Dominican Republic

ResolvedStarted Jul 15, 04:27 UTCResolved Jul 16, 09:19 UTC

Investigating Incident

ResolvedStarted Jul 10, 13:35 UTCResolved Jul 13, 10:22 UTC

Proton Calendar Issue

ResolvedStarted Jun 30, 15:00 UTCResolved Jun 30, 15:00 UTC

We experienced an infrastructure issue on our API that caused some users to experience an empty Calendar app on Android, with no events or calendars displayed. No data was lost, and all events and calendars remained safe. The underlying issue was resolved at 2026-06-30 19:38 UTC. If you have been affected and are stil…

Power outage on Proton VPN servers in North Macedonia

ResolvedStarted Jun 29, 11:49 UTCResolved Jun 29, 14:30 UTC

Partial outage on Proton VPN servers in Cuba, Honduras, Guatemala and the Dominican Republic

ResolvedStarted Jun 25, 07:30 UTCResolved Jun 25, 10:16 UTC

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